Navigating the HR Landscape: Key Roles Shaping 2024 Workplace Success

Navigating the HR Landscape: Key Roles Shaping 2024 Workplace Success

In the changing landscape of modern workplaces, a role has emerged to counter the challenges of employee burnout and disengagement. The Employee Experience role has become one of the fastest-growing roles over the last five years. Just a few years ago companies did not have these roles but they now play a pivotal role in reshaping the corporate environment. Employee Experience Managers highlight the technical nature of their responsibilities, beyond traditional HR functions. They track and analyze daily workflow, office aesthetics, and employee surveys to gauge and enhance employee engagement and satisfaction. Their main goal is to improve staff productivity, loyalty, and retention in an era where remote work, burnout, and job changes have reached the highest levels.

Forward-thinking business leaders are gearing up to meet these demands, including employee engagement, employee experience, workplace experience, and diversity, equity, and inclusion (DEI) initiatives. 

We will explore the HR roles shaping 2024 and how companies can strategically build high-performing teams to stay ahead in a competitive market. 

Most in-demand HR roles in 2024

Title: Manager, Director, VP, or Head of Employee Engagement

Other Titles: Employee Success

The Head of Employee Engagement role has earned recognition as one of the top five “emerging jobs” in the past year, and its popularity continues to grow across industries. Leaders are realizing that the costs associated with hiring new employees are considerably higher and more harmful to workflow than developing and retaining existing talent. The Head of Employee Engagement is responsible for assessing gaps and opportunities while prioritizing diversity, equity, and inclusion (DEI) in the workplace. It is beneficial for these professionals to have expertise in recruitment, data analysis, workplace culture and talent strategy. In a competitive landscape, a great asset to have is a thorough employee engagement program to attract top talent to the organization. 

Title: Manager, Director, VP, Head of Total Rewards

Other Titles: Compensation Director, Head of Comp & Benefits

To attract and retain top talent, companies must adopt a comprehensive total rewards strategy that appeals to high-calibre professionals to join their organization. Total compensation, involves pay, bonuses, healthcare, retirement, vacation time, and additional perks. This is where the Head of Total Rewards plays a crucial role, as an enticing package can be the reason for attracting top-level talent. These experts need to have a strong background in strategy and analysis, an understanding of available benefits, an understanding of governmental regulations, and business savviness. In this role, they are tasked with formulating and implementing pay and compensation policies while staying aligned with the long-term objectives of the organization. 

Title: Director, VP, Head of Talent Management

Other Titles: HRIS Director, Human Resources Director

This role is involved throughout the entire employee lifecycle, from recruitment to off-boarding. Therefore, someone who is well-versed in operations is essential for this role. The Head of Talent Management oversees Human Resources Information Systems (HRIS), conducts analysis and audits of HRIS and employee data, and manages benefits and compensation. Key qualifications, highlighted in Head of Talent Management job descriptions include critical thinking, data-driven decision-making, and attention to detail. Companies are turning to interim talent for this position, seeking leaders with experience using multiple HRIS systems across different businesses, and the ability to give guidance on best practices. 

Title: Manager: Employee Experience Specialist/Coordinator

Other Titles: Workplace Experience Coordinator

Experience: 3-5 years

Employee Experience has been one of the fastest-growing roles in the past few years, especially after the shift to online work. These professionals collaborate with various departments within an organization to foster positive and supportive work environments. They prioritize the well-being of employees and give them the support they need to not fall into the rise of work burnout and disengagement. Employee Experience roles will track and analyze daily workflow, office aesthetics, and employee surveys to determine how satisfied and engaged workers are in their jobs.


As businesses look to the future, having the right HR professionals in place is crucial for achieving strategic objectives and maintaining a competitive edge. By understanding the evolving environment of HR demands and leveraging recruiting teams, organizations can secure the top talent needed to navigate the modern workplace. 

Meet Epoch

Many organizations have small or stretched Employee Experience teams. Epoch is here to help make internal events planning easy. 

Use Epoch to plan your employee events and programs, then track analytics on how the events went! Epoch is an employee engagement platform used by people teams at Reddit, Asana, and more. Epoch supports any internal event that needs email, Slack announcements and reminders, calendaring, and reporting. On top of impactful engagement and feedback analytics, Epoch provides a simple way to communicate and promote events to your workforce, helping events reach employees where they prefer to receive messages.

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